“Misty Gilbert worked for over six years as a Medical Billing Consultant for our company. She provided much more than billing consultation over those six years. She brought to the table 15+years of private practice administrative and billing experience as well as a thorough knowledge of Medicaid billing. During the time with our company, she trained our Billing Staff, designed processes that resulted in faster collections and fewer appeals as well as decreased our overall A/R and the age of our A/R. In addition, Misty conducted training sessions in the areas of Customer Service with our Front Office Staff. She also developed workflow processes for them as well as held case scenarios in order for them to gain competency in the area of Customer Service. Misty is well versed with Quickbooks, Texas Workforce Commission, Franchise Tax Filings, Quarterly Employee Payroll, and Hospital Credentialing. These skills were invaluable as we decided to hire from within our company for a new Administrator. Misty trained our employee herself and was always available by phone or email if questions occurred. There were many instances where Misty negotiated contracts with Insurers as well as Vendors. She regularly interacted with our accountant and IT department. Having a wealth of knowledge in computers as well as Allscripts Practice Management and Electronic Health Record was an invaluable asset to our company. She tutored multiple staff members in how to analyze and get computer support to assist and correct any items we needed. Misty is truly one of the most loyal, ethical, hard-working, dependable people I have had the pleasure of working with. She took a company that was very disorganized and helped turn it into a fine-tuned machine while at the same time maintained our high level of customer service. There is not enough room on this letter of recommendation to begin to fully explain the extent of her many talents. I would recommend her without any reservation to any company that was looking to improve any of their current issues.”

C. Turner Lewis, III MD
Medical Director Children’s Medical Clinics Of East Texas